If you do not find an appropriate contact below, please contact the manufacturer of your system or the distributor of your IPG product.

Please note that in addition to the IPG Service Centers listed below, IPG operates additional service and parts inventory locations.
Please contact your IPG Service Center for details.

IPG stands behind our commitment to our customers with the best warranty in the industry.

All IPG lasers and amplifiers are warranted against defects in materials and workmanship, under normal use, for the specified warranty period: the typical warranty for standard fiber lasers is for a full 3 years after shipment.  Some non-standard lasers and accessories may have different warranties. IPG also offers extended warranties. Contact your sales person for details.

The obligation of IPG is limited to repairing or replacing equipment that proves to be defective during the warranty period without charge. Our warranties do not cover damages due to misuse, negligence or accidents due to installations, repairs or adjustments not specifically authorized by a certified IPG employee.

At IPG, we are committed to the fundamental values of integrity, fairness, mutual respect, teamwork and innovation.  Our culture is based on strong values that are practiced every day in everything that we do.

IPG expects our suppliers to commit to high standards in the areas of ethics, business integrity, human rights, protection of information, health and safety and environmental management. Our goal is to ensure that IPG does business with partners that operate with the highest ethical standards and that have a record of law-abiding conduct.

To review our expectations, consult the IPG Supplier Code of Conduct. 

IPG Photonics Corporation’s products, like the products of many other high-tech companies, contain various metals that were purchased from third-party vendors and originate from all over the world. These metals include tin, tantalum, tungsten and gold (“conflict minerals”). These metals have been labeled “conflict minerals” because they may be sourced, in part, from the conflict-laden Democratic Republic of Congo and adjoining countries and because some of the trading of these metals is believed to be funding the illegal armed groups responsible for the conflict there.

IPG is committed to responsible sourcing of conflict minerals and related legal compliance, including the due diligence and disclosure requirements relating to the manufacturing of IPG’s products. IPG conducts annual due diligence of its suppliers to determine the sourcing of the conflict minerals in its products and confirm there is no evidence that the conflict minerals in IPG’s product funded conflict.

IPG will not knowingly source any conflict minerals from sources that fund conflict. If IPG’s due diligence reveals that any of IPG’s suppliers have provided IPG with goods or metals that funded conflict, IPG will seek alternative sources for such goods or metals.

View Conflict Minerals Report.

IPG expects its suppliers to adhere to global principles of human rights that include freedom of association, right to organize, abolition of forced labor, elimination of child labor, equality and antidiscrimination rights and provision of legally mandated employee benefits.

As a company that must deliver reliable and high-technology products to our customers and end-users, IPG requires our suppliers to maintain highly trained personnel and best-in-class processes so IPG can meet all customer requirements.

To meet these objectives, IPG implemented policies, including our Anti-Human Trafficking Policy. View our statement under the UK Modern Slavery Act of 2015.  

The California Transparency in Supply Chains Act of 2010 requires manufacturers that manufacture or sell products in the State of California to disclose their efforts, if any, to address slavery and human trafficking in their supply chains. IPG Photonics Corporation (“IPG”) is committed to complying with applicable law and conducting business in an ethical manner, as reflected in IPG’s Code of Business Conduct. Moreover, IPG’s standard purchasing agreement requires all IPG suppliers to comply with all applicable local, state, federal and foreign laws and regulations, including all laws prohibiting slavery and human trafficking.

IPG complies with its disclosure requirements as follows:

Supply Chain Verification: IPG does not currently verify its supply chain to evaluate and address the risks of slavery and human trafficking.

Audits: IPG does not audit its suppliers to evaluate supplier compliance with IPG standards for slavery and human trafficking in supply chains.

Certification: IPG does not currently require its suppliers to certify that materials incorporated into the product comply with the laws regarding slavery and human trafficking in the country or countries where its suppliers do business.

Internal Accountability Procedures: IPG maintains internal accountability standards and procedures for all employees and contractors who fail to comply with applicable legal requirements or the IPG Code of Business Conduct. IPG’s Code of Business Conduct, which governs all employees of IPG as well as all consultants hired on IPG’s behalf, requires all employees and contractors to comply with all applicable laws, and provides a telephone hotline and email account for individuals to report any suspected violation of applicable laws or company standards. All reports of suspected violations are investigated, and the results of such reports are reported to IPG management when appropriate.

Training: IPG does not currently provide training to its employees and management who have direct responsibility for supply chain management. However, employees and management are expected to report any suspected violations by suppliers of any applicable law or IPG’s Code of Business Conduct and IPG would investigate any such report.

When considering laser hazards, the most common area of concern is usually the eye.  The information below will not only speak to hazards associated with the eye, but will also touch on other hazards that may be present with the use of a laser product. 

IPG’s diode lasers operate in the 980 nm range, Ytterbium lasers and amplifiers operate at around 1060 nm, Raman lasers and amplifiers operate at around 1400nm, Erbium lasers and amplifiers at around 1550 nm and Thulium lasers and amplifiers operate at around 2000nm.  IPG also provides laser sources below 980nm.

Eye Hazards

Ocular damage can occur from laser exposure. Lasers can damage the eye in different ways depending on the wavelength and output power that the user may become exposed to:

• Visible (400 to 700nm) and Near-infrared (IR-A, 700 to 1400nm) beams can penetrate the eye and thus cause irreversible damage to the retina, optic nerve and central portions of the eye.  Typically the human eye can resolve light within the wavelength range of 400 to 700nm (violet to red). Unfortunately the eye will also allow wavelengths upwards of 1400nm to penetrate and still pose a significant threat for retinal and optic nerve damage.
• Invisible beams of wavelengths other than Near-infrared can cause damage to the outer sections of the eye. UV radiation (180 to 400nm) can cause corneal damage as well as damage to the lens. Middle-infrared radiation (IR-B, 1400 to 3000nm) has the potential to penetrate the surface and cause cataracts.  Far-infrared (IR-C, 3000nm to 1mm) can damage the outer surface or cornea.
• The user should expect the presence secondary beams at various angles. The secondary beams may be at or close to the work surface. These beams are specular reflections of the main beam from various surfaces. Although these secondary beams may be less powerful than the total power emitted from the laser, the intensity may be large enough to cause damage to the eye. This should be taken into consideration when installing laser systems.

Additional Hazards

• Burns to skin are possible from laser systems. ; The damage potential and severity will very as a function of wavelength and power.
• Some of the laser systems are components of heavy equipment and they should be operated with a high degree of care to the operator and others that are in the area of the laser.
• Some lasers are powerful enough to burn clothing, paper or ignite solvents and other flammable substances. This must be considered when using laser systems.
• Hot or molten pieces of metal may be present when using high power lasers. Exercise caution if debris is being generated in your application.

Electrical Hazards

• The voltage (both AC and DC) used for laser products are often high.  All electrical cables and connections should be treated as if it were a harmful level. All parts of the electrical cable, connector or device housing should be considered dangerous.

In addition to the information provided above about safety, the following is a brief description of laser system classification.  Laser systems are classified by the wavelength and output power the end user may be exposed to during operation.  This could also be described as the hazard potential of the laser system.  The classification is determined by the emission wavelength(s), output power and beam characteristics.

Laser classes start at Class 1 and end at Class 4.  The higher the number in the classification, the greater hazard potential the laser system has.  These laser classifications are identified on the laser system and often Roman numerals are used to identify the class number.  The identification process is accomplished by affixing a label onto the product.  Along with text warnings, these labels include information pertaining to the wavelength, total output power and laser classification.

Class 1
Class 1 laser systems are intrinsically safe.  Under normal operating conditions, these lasers do not pose potential health hazards.  Special design considerations are used to prevent human access to laser radiation during operation.

Class 2
Class 2 laser systems are low power, visible lasers.  The eye’s natural blinking reflex caused by bright light aversion will protect the user.  There are some potential hazards if directly viewed for an extended period of time.  A CAUTION label is required for Class 2 lasers.

Class 3
Class 3a laser systems are also required to have a CAUTION label and on some cases require a DANGER label.  The light aversion reflex should protect the user if only viewed momentarily.  A hazard may be present if viewed with collecting optics such as during an optical alignment process.

Class 3b laser systems can produce a hazard if viewed directly or by viewing secondary beams.  Typically, these lasers will not produce hazardous reflections from a matte surface.  These systems have a DANGER label affixed and although the potential for eye damage is present, the risk for fire or skin hazards is low.  Laser safety eyewear is recommended while using these lasers

Class 4
Class 4 laser systems present hazards to both the eye and skin.  The hazards can be present from direct, secondary and diffuse reflections.  A DANGER label is affixed to all Class 4 laser systems.  Class 4 lasers can also damage materials in or around the laser area and ignite flammable substances.  Laser safety eyewear is required while using these lasers.

IPG Photonics supplies both Class 3b and Class 4 lasers and laser systems to our end-users.
The following list contains items that laser users or prospective users should consider when using laser systems.

• Please take time to read and understand the User’s Guide and familiarize yourself with the operating and maintenance instructions that have provided before using the product.  If there are any questions or sections that are not understood, do not hesitate to contact the manufacturer.
• All operators that are in the area must be wearing appropriate laser safety eyewear prior to enabling laser emission.  This would include operators that are not directly using the laser system.
• Never look directly into the laser output port when the power is on.
• Set up the laser and all optical components used with the laser away from eye level.
• Do not install or terminate fibers or collimators when laser is active.
• Always switch the laser off when working with the output such as mounting the fiber or collimator into a fixture, etc.  If necessary, align the output at low output power and then increase the output power gradually.
• The interaction between the laser and the material being processes can also generate high intensity UV and visible radiation. Ensure that laser enclosures are in place to prevent eye damage from visible radiation.
• Ensure that the work surface is properly vented.  The gases, sparks and debris that can be generated from interaction between the laser and the work surface can pose additional safety hazards.
• Use the laser in a room with access controlled by door interlocks. Post warning signs. Limit access to the area to individuals who are trained in laser safety while operating the laser.
• Avoid using the laser in a darkened environment.
• Do not enable the laser without a coupling fiber or equivalent attached to the optical output connector.
• The operator of the laser is responsible to notify of laser usage and control the laser area.